Bilingual help, narrated video tutorials and SLA-driven support tickets — built in.
Green Codes Pro includes a help center with a knowledge base generated from the application and reviewed before publication, contextual help and guided tours on every page, a Video Academy of narrated English and Arabic tutorials, and support tickets with service levels, bug reports and WhatsApp support channels.
Capability map
21 capabilitiesOverview
The challenge
Rolling out an HSE platform to thousands of supervisors, contractors and workers needs training material in both languages that stays in step with the product. Support requests arrive by phone and e-mail without context, screenshots or service levels.
How Green Codes Pro helps
Help content is assembled from the application's own screens, workflows and manual, reviewed by editors and refreshed when screens change. People find answers in context, follow tours and tutorials, solve common tasks themselves, and raise tickets or bug reports that carry screenshots, recordings and diagnostics into a support inbox with SLAs and escalation.
How it works
The 6 stages a record moves through, from the first entry to a verified close.
Stage 1
Open contextual help
Stage 2
Watch or read
Stage 3
Do it yourself
Stage 4
Raise a ticket or bug report
Stage 5
Agent responds within SLA
Stage 6
Resolve and rate
Capabilities
21 documented capabilities, each verified against the product.
21 capabilities
Articles for every module — overviews, screen guides, step-by-step procedures, FAQs, workflow and role guides — in English and Arabic, with screenshots, showing only what the reader could open.
Generated articles are drafts until reviewed; approved wording is never rewritten by code, and every version is kept.
A help button on every page opens that page's guide, related articles, lessons, tours and common problems, with buttons to contact support or ask the assistant.
Step-by-step tours highlight parts of a page without clicking or submitting anything, and remember each person's progress.
Narrated video tutorials in English and Arabic for documented screens and module overviews, with captions, live search, grouping by module and progress tracking.
The assistant panel offers “How this page works” — the screen's own tutorial and its module overview in the reader's language.
Common tasks — changing or resetting a password, setting up two-step verification, profile, notifications, language and access requests — are offered in the help center, on the ticket form and in WhatsApp replies.
Tickets with followers, company visibility, confidential tickets and internal notes that never reach the requester.
SLA policies by priority and company support contract, on the client's business calendar, pausing while waiting for the customer and escalating by a ladder.
AI-assisted
A help-center assistant answers only from published articles with verified citations and says honestly when a topic is not covered; a ticket summariser helps agents using only what they may see.
AI suggestions support qualified people — they never replace professional review, and every decision stays with your team.
AI across the platform →Help-center AI answers
Answers come only from published articles with verified citations; when nothing is found the assistant says so and offers a ticket.
Ticket summaries for agents
AI summarises a ticket from what the reader may see and writes nothing back.
Mobile & field
Help, tutorials and tickets work in the responsive app; people can also reach support through WhatsApp or by scanning a QR code where configured.
Business advantages
Faster adoption with help and video tutorials in English and Arabic on every screen.
Fewer tickets as people change passwords, set up two-step verification and adjust notifications themselves.
Support with service levels, escalation and full context.
Knowledge that stays current as the product changes.
Support reachable through the app or WhatsApp, where configured.
Help Center, Support & Video Academy
Book a live demo with a product specialist, or request a quotation tailored to your users, projects and sites.
