One control room for tickets, patrols, gates, vehicles, keys, musters and investigations
Security Operations brings the whole security function onto the same platform as HSE: security tickets with response clocks, guard shifts and handovers, QR patrols, workforce and vehicle gates, parking, key control, lost and found, a controlled watchlist, investigations with evidence custody and emergency muster. A live control room and a management Command Center sit on top of the same records.
Capability map
32 capabilitiesOverview
The challenge
Security teams often run on radios, paper logbooks and separate gate systems, so nobody can see in one place who is on site, which issues are waiting and whether patrols were actually walked. Evidence of response times and decisions is hard to produce when it is needed.
How Green Codes Pro helps
Green Codes Pro records every security occurrence as a traceable record with its own workflow, clocks and audit trail, and links it to the HSE records it touches. Gate decisions are made on the server from live records, every scan re-decides, and the control room ranks what needs attention by fixed rules.
How it works
The 6 stages a record moves through, from the first entry to a verified close.
Stage 1
Report
Stage 2
Triage and assign
Stage 3
Acknowledge and dispatch
Stage 4
On scene
Stage 5
Resolve
Stage 6
Verify and close
Capabilities
32 documented capabilities, each verified against the product.
32 capabilities
Report anything security must respond to with category, photos, video, voice note and GPS; each ticket gets a reference and a configurable triage, assignment and verification workflow.
Response-time policies per priority set three deadlines on every ticket, with breach stamping and multi-level escalation to supervisors, managers and the director.
An immediate-danger flag alerts responders at once; priority (urgency) and severity (consequence) are kept separate, and deterministic floors for critical keywords can never be lowered, including by AI.
From a ticket, raise an incident, observation, equipment work order, safety alert or change request through that module, linked back to the ticket.
Anyone can scan a printed sticker at a gate or point to report a security issue, request assistance or report lost property without signing in; the name is optional and the form is rate-limited and switchable per client.
Own and outsourced guards with sealed licence numbers; deployment checks the post's competency requirements, licence validity and guard status, with block, warn or override-with-reason.
Plan day and night shifts from templates, deploy guards to posts, see posts that are short of their minimum, and flag no-shows to the supervisor automatically.
The outgoing shift's handover gathers open tickets, patrol exceptions, overstays and unreturned cards; it is signed over and signed for, or disputed with a reason.
Scheduled routes with ordered checkpoints; each scan is judged for order, timing, GPS distance and required photo, and retries from a phone with weak signal are recorded once.
AI-assisted
AI assists the control room with a situation summary, ticket summaries, triage suggestions and operational pattern signals drawn only from records the reader may see. It cannot dispatch, close, suspend, change access, start a muster or judge a person; operators decide.
AI suggestions support qualified people — they never replace professional review, and every decision stays with your team.
AI across the platform →AI copilot and insight signals
AI assists with the control room situation, ticket summaries, gate-decision explanations and operational patterns such as repeated gate faults; it is read-only and people take every decision.
Mobile & field
Phone-first screens for guards: My Patrol with checkpoint scan, GPS and photo; QR scan at gates; worker gate scan; and phone views of the control room for calls, tickets, dispatch, alerts, muster and guards.
Business advantages
One live picture of people on site, open tickets, patrols and gates
Response performance measured against acknowledge, on-scene and resolve clocks
Gate and access decisions explained with their reasons and the policy in force
Security linked to incidents, observations, work orders and permits without re-entry
Privacy by design: sealed ID numbers, restricted watchlist and audited reveals
Emergency muster accounting from a frozen snapshot of who was on site
Security Operations
Book a live demo with a product specialist, or request a quotation tailored to your users, projects and sites.
